Our Services
Introduction
We provide tailored accommodation solutions across the living sector through our specialised brands. Each property solution is customised to meet the unique needs of our partners, from offering consultancy and advice to expert property management, leasing, customer service, and community engagement.
Core Service Offerings
Design Consulting & Feasibility Advisory
Our team has helped deliver thousands of assets. We work with developers to provide feasibility and design input, balancing cost and return, and ensuring the end user is in focus. We will model your revenues, costs and leasing ramp up with accuracy to provide comfort to investors and lenders.
- Financial modelling & leasing projections
- Feasibility advice for optimum outcomes including operational income and expense budgeting
- Governance partnership to help make strategic decisions
Pre-Opening and Mobilisation Services
Our approach revolves around meticulous preparation and execution in the lead-up to a property’s practical completion. We recruit and train teams, manage defects and builder handover, oversee commissioning, and develop marketing, pricing and leasing strategies to ensure a strong start for the property to set the stage for long-term success.
- Recruitment & training
- Building handover
- Commissioning
- Marketing
- Pricing
- Transitions
- Risk management
Specialised Leasing & Marketing Services
Our approach to marketing and lease-up focuses on data-driven strategies and tailored initiatives to attract potential residents, optimise occupancy rates and maximise rental income.
- Tailored strategies based on research and data analytics
- Lead generation and performance tracking
- Partner collaboration
- Media and Public Relations management
Property & People Management Services
Our expertise lies in how we manage the property, tenants and staff overall. In this space, we have a range of services to provide a comprehensive solution that focuses on creating a positive resident experience, maintaining a well-managed and attractive property, and maximising investor returns.
- Staff training and development
- Facilities Management (hard and soft)
- Environment sustainability
- Performance monitoring
- Ongoing research including resident surveys
- Stakeholder management
- Information and records management
- Workplace planning and people management and strategy
- Transition plans for property takeovers
Resident and Community Engagement
Our corporate vision is to create communities for inspired living, a commitment that has been part of our DNA for over 30 years. Guided by our Customer Service Charter, we remain focused on delivering exceptional experiences for the residents in every property we manage.
- Resident experience & inclusion
- Pastoral care of student residents, including specific services catering to Under 18s
- Student specific community building through Residential Life and Well Being Program called the Residential Life Program
- Social responsibility programs
Financial Reporting and Data Analytics
Our financial reporting and data analytics services provide comprehensive insights, enabling accurate forecasting, cost center management, and effective budget tracking to ensure financial performance aligns with strategic goals.
- Customised reports
- Data-driven insights
- Compliance review
Affordable Housing Management
Although we’re not a Community Housing Provider or a not-for-profit organisation, we proudly hold government approval to manage an innovative affordable housing pilot scheme. With years of experience in managing affordable housing programs like NRAS, we expertly handle tenant eligibility, means testing, subsidy payments, and deliver detailed stakeholder reporting, ensuring seamless and impactful outcomes.
- Eligibility management
- Means testing and subsidy payment schemes
Customised Service Offerings
Discover Our Brand-Specific Service Approach
While our core services are consistent in delivering exceptional value, each of our brands tailors these offerings to meet the unique needs of their respective markets and stakeholders across the living sector.
Explore how our core services are applied across different segments of the sector through our specialised brands:
Unilodge leverages deep experience in Purpose Built Student Accommodation (PBSA), prioritising dynamic resident experiences, streamlined operations, and partnerships with educational institutions.
Essence Communities focuses on cultivating vibrant, long-term communities through customised engagement programs and specialised Build-to-Rent (BTR) expertise.
Essence Hotels and Apartments applies our established marketing and leasing capabilities to the short-stay and transitional accommodation and hotels industry.
Student Living by UniLodge creates safe and inclusive accommodation, promoting academic and personal growth for students and young adults.
Hive offers flexible, affordable accommodation for independent living in South East Queensland.
Essence Homes provides high-quality, sustainable Build-to-Rent housing communities, with a focus on comfort and value.
Each of our brands are designed to cater to their niche markets with tailored property management, leasing, and operational strategies aligned to needs. Our flexible approach ensures that whether you are an investor, developer, or partner, you receive targeted solutions that maximise returns, optimise operations, and foster positive community environments.
Our Signature Service Delivery
Our unique service delivery model combines deep expertise with flexible, market-specific solutions to unlock long-term value.
Our growing, multi-brand portfolio spans the full breadth of the living sector from thriving BTR precincts to top-tier student accommodation.
This scale and diversity enable us to lead with insight, deliver consistently strong outcomes, and meet the evolving needs of our partners and residents.
With nearly three decades of experience in purpose-built student accommodation (PBSA), we are one of the most established operators in the sector.
Our partnerships with leading universities across Australia and New Zealand, combined with our expertise in compliance, safety, wellbeing and student engagement, ensure every PBSA community we manage delivers on both experience and performance.
We understand the unique demands of Build-to-Rent (BTR).
From long-term resident retention to efficient operations and amenity-led living.
Our operational models are tailored to support vibrant precincts, minimise vacancy, and create community-driven experiences that set developments apart in a competitive market.
We offer flexible white label solutions that allow partners to maintain their own brand while leveraging our full operational capability.
From staffing and compliance to community engagement and resident experience, we deliver behind-the-scenes excellence that protects asset performance.
Our white label model lets partners retain brand equity while accessing our proven systems, people, and service delivery.
We support our partners through every stage of onboarding, from new developments to asset repositioning, with proven mobilisation and transition frameworks that ensure minimal disruption and strong launch outcomes.
Whether it’s a student accommodation precinct or a build-to-rent asset, we bring the right people, systems and local knowledge to set your property up for long-term success.
With over one thousand dedicated professionals, our people are the heartbeat of our success.
We bring customer-centred expertise to create and inspire inclusive communities built on operational excellence, strong partnerships, and a commitment to sustainable growth.
We don’t take a one-size-fits-all approach. Across every property and brand, we tailor our service delivery to meet the needs of each market, resident profile, and asset. It’s this blend of scale and personalisation that drives performance, belonging, and long-term results.
Get in touch to explore how we can support your property with tailored, end-to-end solutions.
Your Goals, Our Mission
We’re passionate about personalising our approach to support your growth and connection needs.
Want to talk about your next project?
